The New Homes Review (NHR) provides a unique, independent insight into the quality of new homes being built for sale and the level of customer satisfaction, based on feedback directly from new home owners.
This information is collated, analysed and fed back to developers, builders and the new homes construction industry as a whole through the annual NHR report, designed to support the benchmarking and raising of standards.
Our survey has been developed following consultation with home builders and consumers who had recently bought a new home or were looking to do so in the near future.
The survey asks home buyers about their satisfaction with their home and the buying process, and there is also space for additional comments.
Feedback is anonymous unless home buyers want their comments to go directly to their house builder.
The NHR believe that good service in any industry should be rewarded and excellence in home building should be no different. To provide a reliable guide for potential home buyers and encourage the raising of building standards, the New Homes Review has developed a rating system based on new home owner customer satisfaction.
On an annual basis the NHR aggregates all new home owner feedback received over the previous 12 month period and awards a rating based on the following questions asked within the survey:
We know that excellent developers and builders can come in all shapes and sizes, so at the NHR we have developed a rating system which is fair for all. The NHR rating is split into three tiers dependent on developer / builder size:
Then, dependent on the average customer satisfaction score, the following ratings are awarded:
This means that quality can be recognised by a developer or builder of any size.
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Need advice or guidance as a first time buyer or when buying a new home? The following websites should help with steer you in the right direction:
The NHR survey is open to all purchasers of newly built properties in the UK and the NHR works with all partners to promote this. All developers and builders registered with warranty partners: Premier Guarantee and LABC Warranty will receive direct feedback on the quality of the homes they provide and are covered by the Consumer Code for Home Builders.